Bookshelf with leather books and mini car

Complaints

Customer service and website assistance

At Switcher we want to provide the highest possible level of service to all our customers and we take any complaints very seriously. Use this page to find out how to make a complaint.

General complaints

Step 1: Contact us

For complaints about utilities, broadband and digital TV switching, please contact the Switcher customer care team.

Email:  customerservice@switcher.ie

Post:

Switcher
Suite B02, Fitzwilliam House
3-4 Upper Pembroke Street
Dublin 2

We kindly ask that you give our team the opportunity to resolve your complaint. If the matter has not been resolved to your satisfaction, you can follow the steps below:

Step 2: Escalate the complaint

Let us know that you are not happy with the way your complaint has been dealt with and we will escalate the matter to a manager.

Step 3: Get your case reviewed

If you feel that the matter has still not been resolved to your satisfaction, you can ask for your case to be reviewed by the Managing Director of Switcher.