Top 5 broadband issues - and how to fix them

If you're not happy with your broadband price, speed or data allowance, here's what you can do...

Maeve McLaughlin
by Maeve McLaughlin on 8th November, 2016

Broadband is an essential utility for most of us, with almost all households in the country now having access to broadband of some kind.

Consumers can have issues with their broadband from time-to-time. Below, we’ve taken a look at some of the most common issues, and what you can do to solve them…

My broadband is too expensive

Our research has shown that the most important factor for broadband customers when they’re choosing a plan is the price.

If you’ve been on a plan for a while now, the chances are there’s a cheaper deal out there, or one that could suit you better.

Our broadband deal checker will show you all of the available plans in your area, and you can sort according to price to see the cheapest deal.

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Problems with speed

Only half of broadband customers are satisfied with their broadband speed, so if you’re one of the 50% that isn’t happy, you’re not alone.

If you’re not happy with your speed, you should carry out a broadband speed test to see what speed you’re getting at home. If you regularly use WiFi, and you’re not happy with the speed you’re achieving, you could try plugging directly into the router instead.

It’s also important to make sure your router is not encased in a cabinet or near devices that might interfere with it - for example a baby monitor.

Not enough data

Do you regularly go over your data limit and end up paying additional charges on top of your standard monthly charge?

With so many unlimited plans on the market now, this really doesn’t have to be an issue. And these kinds of plans can come in really handy for those in larger households with multiple internet users and devices.

Standard plans from all of the main providers offer unlimited broadband with speeds ranging from 24Mb to 360Mb. You can compare plans and see what speeds are available in your area on our free broadband deal checker.

Customer service

Another important factor for people when deciding on broadband is the customer service they can expect from the provider.

It can be difficult to know what to expect in terms of customer service unless you’re actually a customer, but speaking to family or friends that are with your chosen provider will give you a good idea of what to expect.

And, if it helps, the Switcher Broadband Awards can show you the providers that customers rated best for customer service and customer benefits.

No broadband coverage

All of the above issues may seem trivial if you’re one of the many across the country who has access to poor broadband, or no access at all.

But even if you don’t have access to fibre, there are other types of broadband that could work for you.

You could try mobile broadband, which is provided through a mobile phone signal. Mobile dongles can enable mobile broadband access on laptops and PCs, while 4G SIM cards can be used to gain access to the internet on a tablet.

There’s also the option of satellite broadband. This is set up through the installation of a satellite dish, so you don’t need to be near phone or fibre-optic cables to avail of it.

Switcher.ie has an exclusive deal from Europasat, with 20Mb satellite broadband for €14.95 for the first three months. It goes up to €39.95 thereafter. There is also a set-up fee of €169 which you will need to pay at the outset.