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CER report highlights May customer switching rates

Over 26,000 people switched electricity supplier in May according to the CER

The Commission for Energy Regulation has released its change of supplier report for May that looks into the state of the domestic gas and electricity market.

A record number of people chose to switch energy suppliers in April, and the figures remain high in May, despite a small decline in those switching electricity suppliers.

Some 26,184 people switched electricity supplier in May, down from more than 30,000 in April while this level of switching was last seen in the summer of 2011.

Meanwhile 9,286 switched gas supplier in May, an increase of 26 people from the previous month.

These figures are from before the deregulation of Bord Gáis Energy which occurred on July 1, with the CER expecting greater competition as a result.

The results are in line with a recent CER customer satisfaction report that looked into customer perceptions of the domestic gas and electricity market.

It was reported that rates of gas and electricity switching have increased compared to 2013, although switching figures are still below 2011/12 peak levels.

All gas and electricity suppliers noted changes to their figures in May, with the major alterations noted below.

Bord Gáis Energy 

Some 5,232 customers chose an alternative electricity service to Bord Gáis   Energy in May, while the energy supplier gained 5,066 customers (a net loss of 166).

It was a far worse situation in the gas market though, as the firm lost 4,319 customers and gained only 631 – an overall loss of 3,688 customers.

Electric Ireland

Electric Ireland lost 10,276 electricity customers in May – the highest figures for all energy suppliers – but gained 8,236 (a net loss of 2,040).

It was a different story for the supplier in the gas market though as they lost 1,614 customers but gained 3,815 for a net gain of 2,201 customers.


Energia saw substantial gains in both the electricity and gas markets, gaining 2,092 gas and 2,881 electricity customers overall.

SSE Airtricity

SSE Airtricity lost 4,371 electricity customers overall and a further 623 overall in the gas market, despite 4,860 new customers choosing the firm for their electricity needs.

Flogas Natural Gas

Flogas Natural Gas only operates in the gas market and had a net gain of 19 customers for May, losing 810 but gaining 829.


PrePayPower continued to make further gains in the electricity market, with the supplier gaining 3,696 new customers while losing 431 – a net gain of 3,165 customers.

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