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iD Mobile is closing down - here's what you need to know

iD customers need to switch before 16 April to ensure they don't lose service.

Update 11 April 2018: The deadline to switch to a new network has been extended to Monday 16 April - relevant dates have been updated to reflect this

Yesterday, iD Mobile announced that a provisional liquidator has been appointed to the company, and it is ceasing operations here from 6 April. All iD customers will be impacted - including phone, SIM-only and Mobile Broadband customers.

This means that iD’s 40,000 customers need to find a new network and switch before this date to ensure they don’t lose service, and are able to port their numbers without any issues.

Compare SIM-only mobile plans now

I’m an iD customer, what do I do now?

iD has said it will contact all customers by text, letter and email in the coming days, however the message is clear - you’ll need to find a new deal before 6 April to make sure you don’t lose service.

What if I don’t switch before 16 April?

iD has confirmed that anyone who doesn’t switch before the operator shuts down will lose service and will run into difficulties if they want to keep the same mobile number going forward.

Update 11 April: After Friday 6th April, any remaining iD Mobile customer accounts will be suspended – customers will not be able to make phone calls, send or receive texts or use data but can still keep their phone number and move to an alternative mobile network provider.

From Monday 16th April, any remaining iD Mobile customer accounts will be blocked – customers will not be able to make or receive phone calls, send or receive texts or use data and will be unable to keep their phone number and move to an alternative mobile network provider.

Do I have to make any more payments for calls, texts and data on my iD plan?

It’s been confirmed that iD won’t be billing any customers for call, text and data services in the next month, so you can use your plan free of charge until the service stops on 6 April.

If you’re on a pre-pay plan, you can also continue to use your credit until 6 April.

I haven’t paid the full balance on my phone yet - what do I do?

The liquidator has confirmed that any outstanding balance on an equipment contract - for either phone or mobile broadband devices - will need to be paid.

This means you will have to continue to make monthly payments for your handset until the balance is paid off.

I got great coverage with iD, who should I switch to?

iD was a mobile virtual network operator (MVNO) and operated on the Three network.

If you were happy with the coverage you got from iD, you will get similar from Three itself, or from other MVNOs operating on the Three network - Lycamobile, Tesco Mobile and Virgin Mobile.

My iD plan was really flexible, is there anything like that available from other providers?

iD Mobile offered a range of flexible plans, and allowed customers to keep their phone and service contracts separate, meaning you didn’t have to continue paying a monthly charge for your handset once the value of the device was cleared.

Virgin Mobile also operates in this way, so if that kind of plan worked for you, they would be worth considering.

However, given that the balance on your phone will still need to be paid to iD, it’s likely that a SIM-only plan will work best for you at this stage.

What are the top SIM-only deals at the moment?

There is great choice on the mobile market at the moment - the table below shows some of the best-value SIM-only plans on offer. All of these are available on a rolling 30-day contract, so you won’t be tied into a lengthy deal.

NetworkPlan OverviewPrice
Lycamobile
Ireland Plus
30 days Contract
Unlimited Minutes
Unlimited Texts
25GB Data
€15 Per month
+ EU Roaming Included

Choose Plan

Click on the 'Choose Plan' button. You will be directed to your deal on the network site. Follow the steps to sign up for your new plan.

Virgin Mobile
Unlimited
30 days Contract
Unlimited Minutes
Unlimited Texts
Unlimited Data
€25 Per month
+ 4G
+ Uses Three's Network

+ EU Roaming Included

Tesco Mobile
Unlimited 30 Day 20GB
30 days Contract
Unlimited Minutes
Unlimited Texts
20GB Data
€25 Per month
+ Uses Three's Network

+ Double Clubcard points

Tesco Mobile gives you double Clubcard points when your pay your phone bill.

+ EU Roaming

EU Roaming is included. Use your minutes and texts while roaming plus 6.8GB of roaming data

Choose Plan

Click on the 'Choose Plan' button. You will be directed to your deal on the network site. Follow the steps to sign up for your new plan.

Three
Unlimited Flex Max SIM Only
30 days Contract
Unlimited Minutes
Unlimited Texts
Unlimited Data
€30 Per month
+ 4G
+ EU Roaming Data

9GB of EU roaming data

+ All You Can Eat data*

* Direct debit required. Fair usage policy of 10,000 flexi-units per billing cycle for calls and texts. All you can eat data for use in ROI only. Registration required for 3plus.

+ Unlimited Flexi Units

Flexi Unit = 1 minute call or 2 text messages

Choose Plan

Click on the 'Choose Plan' button. You will be directed to your deal on the network site. Follow the steps to sign up for your new plan.

Virgin Mobile
2GB
30 days Contract
250 Minutes
250 Texts
2GB Data
€15 Per month
+ 4G
+ EU Roaming Included

+ Uses Three's Network

eir mobile
eir mobile connect 30 Day
30 days Contract
Unlimited Minutes
Unlimited Texts
25GB Data
Save €60
€19.99 Per month
for 6 months, €29.99 thereafter.
+ 4G
+ EU Roaming

Your call, text and data allowances can be used while roaming in the EU

+ Save €60

+ eir Wi-Fi calling

Plan is Wi-Fi calling enabled

Choose Plan

Click on the 'Choose Plan' button. You will be directed to your deal on the network site. Follow the steps to sign up for your new plan.


Switching to SIM-only - FAQs

Am I free to switch?

If you got a phone as part of your current mobile phone deal, the chances are you would have had a contract that was 12-24 months long. If you’re not sure when you signed up, your current provider will be able to tell you if you are out of contract and, once you know you are, you can start shopping around for a new deal.

Early exit fees for mobile phone contracts can be punitive - sometimes requiring you to pay off the cost for the months remaining on your plan - so don’t get caught out.

Can I keep my mobile number?

Yes, this is called ‘porting’ your number and is a huge benefit - it means you won’t have to communicate a new number to all your contacts. Your new provider can sort out moving your old number to your new network when you’re signing up.

Can I use my current SIM card?

If you switch to a SIM-only deal with your existing provider, you can keep your current SIM, however if you move to a new network, you will need to get a new SIM card. Your new mobile phone operator will provide this to you.

What network should I go with?

In Ireland, the three main networks are eir, Three and Vodafone. All of the other operators, including Lycamobile, Tesco Mobile, and Virgin Mobile, use one of these main networks to provide their customers with phone service.

So, if you have decent coverage with Three, for example, you will get very similar coverage from Virgin Mobile, who run off the same network.

You can read more about this in our dedicated guide to mobile phone coverage in Ireland.

When I change network, what happens?

When you’re comparing deals, you may find that the best plans are available from a different provider. Don’t panic! Switching mobile phone network is actually relatively straightforward and your new provider will help you with this.

In terms of practicalities, all that will happen when you change network is that you’ll see a new provider’s name on your phone, and on your bills. You may also experience slight differences in mobile phone coverage, depending on who you switch from and to.

Will I lose signal when I switch?

You’ll normally have downtime of about an hour between changing networks - you’ll notice your coverage will disappear on your old SIM, at which point you should start to use your new SIM.

“Act quickly to find the right plan”

Speaking about iD closing down, Switcher.ie’s Managing Director, Eoin Clarke, said: “We know that what iD’s customers loved the most was the value-for-money they got from their plans. The good news is that there is so much choice on the mobile market at the moment, so there is definitely still value out there.

“The important thing now is that these people act quickly to ensure they have time to find a new plan that works for them. On top of this, anyone who waits until after 6 April risks being left without service and unable to keep their number, so we would encourage people to switch before this date to ensure they’re not left without vital service.”

Tips on switching mobile plans

  • Consider what’s most important to you, for example do you need an unlimited data plan, or do you mainly use your phone for calls and texts?
  • Decide whether you need a handset included with the plan or not - remember, if you do opt for a plan with a phone included, your monthly cost will be much higher, as you’re paying off the phone month-by-month, as well as your usage.
  • Once you’ve decided what kind of plan you want, you can either compare SIM-only deals on Switcher.ie and apply for your chosen plan online or over the phone, or you can visit a phone provider’s website or store to sign up for a deal including a phone.
  • If you’re opting for a bill-pay deal, remember you’ll need to provide proof of identity, for example a valid passport or driving licence and a recent utility bill.
  • Your new provider will handle the switch for you - including porting your number.
  • On a practical basis, all that will happen when you change network is that you’ll see a new provider’s name on your phone, and on your bills. You may also experience slight differences in coverage, depending on who you switch from and to.

Compare SIM-only deals

Customers can find more information on the iD Mobile FAQ page.