Person holding a glass under a tap which is turned on with water pouring out

Water charges: When will I be repaid?

All the information you need on when your water charges will be refunded.

It’s fair to say the introduction of water charges came with its fair share of controversy.

Back in July 2016, the charges were suspended by the Government - and then in September this year Minister Eoghan Murphy presented his Cabinet colleagues with a plan for refunding the charges

When will I get my water charges back?

The Government says that Domestic Water Charge refunds will commence in the autumn, which is quite vague.

However, although the Commission for Regulation of Utilities doesn’t have a remit in relation to this, it says it understands Irish Water is working to ensure that the vast majority of refunds are paid before Christmas 2017.

How much will I be refunded by Irish Water?

Basically, you will be refunded the amount you paid to Irish Water.

Over the course of period billed by Irish Water, a single person would have paid a maximum of €200, while a family would have paid up to €325.

However, if you’re among the people who only paid a couple of bills, you will just be refunded the amount of those bills. And obviously if you didn’t pay at all, the refund won’t apply to you.

How will I be refunded for my payments to Irish Water?

If you’re the account holder, Irish Water will send a letter and a cheque to your registered address.

They have said refunds will start as soon as the necessary legislation has passed and government funding has been put in place - it’s possible we’ll hear more about this at next week’s budget.

I paid by direct debit, why am I getting refunded by cheque?

Although people used a variety of methods to pay their Irish Water bills in the first instance, Irish Water has said cheques represent the most efficient and secure way to refund customers.

Do I need to do anything to get this refund?

You will not need to take any action if your personal details are the same as they were when you signed up. If these details have changed - and you haven’t already told Irish Water - the best thing to do is to contact them straightaway to make sure the cheque is sent to the correct address.

You can get in touch with them on Callsave 1850 448 448 or 01 707 2824 between 9am and 5.30pm, Monday to Friday.

For more information, see the Irish Water website.