Broadband and moving to a new house

Moving to a new house can be stressful and chaotic but also an exciting experience. It’s best to organise everything in advance. Two important things to consider are your broadband connection and your potential next broadband provider.

With this guide we will help you decide which is the best option for you: to transfer your current broadband package or simply change it to more suitable one for your needs. You can compare some of the best selling packages on our broadband packages page.

Things to consider

  • Do you have a contract with your present internet service provider?
  • Do you feel happy with your existing broadband package and internet service provider?
  • Does the internet service provider you are using at the moment operate in the new area you are moving to?
  • What other providers are available in the area you are moving to?

It should be noted that most internet service providers would allow you to move your broadband connection to your chosen new property, unless they do not cover the new area you are moving to. There might be a small fee payable for making the switch to your new location. You can check if your broadband provider operates in the area you are moving to via the broadband location checker. In addition, you will be able to see all the different broadband packages that are available in the area.

When to keep your current provider

Sometimes it might be easier, cheaper and faster to keep your Internet service provider and simply transfer your broadband connection to your new house. Such cases are applicable if:

  • Your current Internet service provider covers the new area you are relocating to
  • You are happy with your internet connection
  • Your contract with the current provider has not ended yet and you are not willing to pay any cancellation fees

How to transfer your broadband connection

If you want to transfer your connection contact your current provider and ask them to arrange it for you. It may be necessary to provide them with your UAN (universal account number), if you rely on a phone line to receive your broadband connection. This is a unique eight digit number which identifies your phone line.

Find out more about UAN’s and switching broadband in our dedicated guide.

When to change your current provider

However, in some cases you may need to consider switching to a new internet service provider. It is reasonable to change your current provider if:

  • You are not satisfied with the services offered
  • Your contract has ended and you are looking for a better offer
  • Your current provider does not cover the area you are relocating to

Remember, you will need to set a cancellation date for your current broadband package before you can proceed with changing to your next provider. Also its important to note the expiry date of your existing broadband package and any cancellation fees that may apply.