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UAN numbers & switching broadband

When you want to switch your broadband connection to a new provider, in most cases you will need to obtain your UAN.

What is a UAN number?

Your UAN, or Universal Account Number, is a unique 8 digit number, which is not specific to any broadband provider but rather to the line on which the broadband is supplied.

Where can I locate my UAN?

In the past broadband providers were not as forthcoming when it came to displaying this information for consumers. Thankfully in recent years, ComReg has made it clear to service providers in Ireland that this information needs to be easily accessible for customers.

Details of where to find the UAN by provider are contained in the table below:

Broadband provider Where to find the UAN  
Digweb The UAN will be located at the top of your bill  
eir On eir bills, the UAN is called the account number and is at the top of your bill  
Europasat Contact Europasat on +353 4493 17023 to get your UAN  
Imagine The UAN will be located on the second page of your bill. Call 1890 929 300 if you can’t find it.  
Magnet The UAN will be located at the top of your bill  
Pure Telecom The UAN will be located on the second page of your bill. Call 1890 987 550 if you can’t find it.  
Sky The UAN will be located at the top of your bill  
Virgin Media The UAN will be located at the top of your bill  
Vodafone The UAN will be located on the second page of your bill. Call 1907 if you can’t find it.  

Why do I need my UAN?

Broadband providers in Ireland use the UAN to identify each user’s account. Therefore, It’s important for broadband customers to know what a UAN is and where to locate it, especially if they want to switch provider.

The Commission for Communications Regulation (ComReg) has specified that every broadband company must display the UAN on their bills so that customers can find it easily.

Using your UAN to switch broadband provider

  • Compare broadband deals using Switcher.ie’s deal checker and choose the plan that’s right for you. Make sure you consider the speed, price and contract length when you’re comparing plans.
  • Sign up online with your chosen internet service provider (ISP) and enter your UAN when requested. This will help your new provider to correctly identify your property and complete the switch.

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