Snowy field with gas electricity pylon the background

Energy switching - questions & answers

Switching gas and electricity suppliers may seem confusing, but if this is something you’re considering, then Switcher.ie is here to help you.

Here are some of the most frequently asked questions:

1. What does Switcher.ie do?
2. Will switching gas and electricity supplier really reduce my energy costs?
3. What’s the process for switching energy suppliers?
4. Will my energy supply be interrupted?
5. Should I contact my existing supplier if I decide to switch?
6. How do I check who my current supplier is?
7. Can I still switch supplier if I’m moving house?
8. Is it possible to buy gas and electricity from the same company?
9. What are the MPRN and GPRN?
10. Are there other ways to reduce my bills?
11. What is The CER?
12. Who do I speak to about a complaint regarding my gas or electricity supplier?
13. Is switching gas and electricity suppliers possible if you’re on a prepayment meter?
14. Are my bank details secure with Switcher.ie?
15. Have a question that’s not listed here?

1. What does Switcher.ie do?

Switcher.ie provides an online comparison and energy switching service, it’s impartial and free, and aims to help you reduce the cost of your gas and electricity.

Switcher.ie is monitored and accredited by the Commission for Energy Regulation (CER) in Ireland.

2. Will switching gas and electricity supplier really reduce my energy costs?

Energy suppliers are continually changing their tariffs and prices, so it is possible to save while staying with the same supplier. However, you will save more by switching suppliers as most of them offer the biggest discounts to new customers.

Switcher.ie can advise you which is the best tariff for your needs. You can save up to €318 by switching to the cheapest energy supplier.

3. What’s the process for switching energy suppliers?

The switching process is really simple - the following steps will only take a few minutes of your time:

  • Find a recent energy bill and log-on to Switcher’s free gas and electricity comparison tool. Enter your basic details such as your typical energy usage in kWh - this will allow the site to give you the most accurate and useful tariffs available.
  • Review the proposed energy plans - they will be wide ranging and will include all the major energy suppliers in Ireland offering a wide selection of plans including all the usual payment options.
  • Select the energy plan that suits you best and fill in the online application form. If you wish to pay by Direct Debit, enter your payment details.
  • Enter a final reading of your energy meter which we will send to your old supplier. This will enable them to close your account and to send you a final and accurate bill.

And that’s it! The switchover process itself will all be done for you; your existing supplier will be contacted by the new supplier with a switch request.

For more information read our guide to switching your gas and electricity.

4. Will my energy supply be interrupted?

No. Your new energy supplier will continue to use the same pipes, meters and wires, as your old supplier and as a result there will be no interruption to your supply.

The new supplier arranges transfer of your supply with your existing supplier; the only difference you’ll notice is the name of your new supplier on your energy bills.

5. Should I contact my existing supplier if I decide to switch?

If you have decided to switch, there is no need to contact your existing supplier as all the arrangements will be made by your new supplier.

6. How do I check who my current supplier is?

If you are not sure who is supplying your property with gas and/or electricity you should:

  • Check a recent bill or invoice.
  • Check with your landlord or the letting agent if you’re in a rented property.
  • Check with the previous occupants of your house or apartment.

7. Can I still switch supplier if I’m moving house?

If you’re moving house, energy switching for the new property is simple - you’ll just need to ask the landlord or previous occupiers who their supplier was.

If you can’t find this information, it’s no problem. To find out the gas supplier, you can call Gas Networks Ireland on 1850 200 694, and for the electricity supplier, call ESB Networks on 1850 372 757.

Register with the current supplier as the new occupants of the property, and ask for the existing plan details. You can then use Switcher.ie to compare gas and electricity prices, and then switch suppliers using the normal process.

8. Is it possible to buy gas and electricity from the same company?

Yes. There are a number of suppliers in Ireland who offer combined plans for gas and electricity, known as dual fuel plans.

These types of energy tariffs are usually accompanied by discounts or cheaper rates as an incentive for customers to choose the same energy company for both gas and electricity. However, you may save more by choosing different suppliers for each utility.

9. What are the MPRN and GPRN?

Your MPRN is the Meter Point Reference Number, which is a unique identifying number for the electricity meter at your property. Your MPRN is usually an eleven digit number which you’ll be able to find on any previous electricity bill. Your MPRN number is not shown on your electricity meter itself.

Similar to a MPRN number, the GPRN is the Gas Point Reference Number and is a unique identifying number for your gas meter. It has 7 digits and can only be found on your gas bills.

You will need these numbers in order to complete an electricity or gas switch. If you don’t have a previous bill, you should ask your landlord or the previous occupiers of your household for the numbers.

Alternatively you can contact ESB Networks on 1850 372 757 to verify your MPRN or Gas Networks Ireland on 1850 200 694 to verify your GPRN.

10. Are there other ways to reduce my bills?

Aside from switching supplier, there are other things you can do to save money on your energy bills. For example, you will normally get a discount for paying by direct debit and signing up for an online plan.

As well as this, you can also save on your energy bills by cutting down on your consumption. Our energy saving guides have loads of tips to help you get started.

11. What is The CER?

The CER is Ireland’s independent energy watchdog, the Commission for Energy Regulation. It was established in 1999 and is financed by means of a levy on the energy industry. It acts in the interests of the consumer, to:

  • Ensure continued safe supply of gas and electricity at a fair price;
  • Promote competition in the sector; and
  • Resolve customers’ complaints with energy suppliers.

The CER can be contacted on +353 (1) 4000 800, or by post at The Exchange, Belgard Square North, Tallaght, Dublin 24.

Find out more about the about the CER by visiting the CER website.

12. Who do I speak to about a complaint regarding my gas or electricity supplier?

In the first instance, you should try to resolve any dispute directly with your supplier - either by phone or email.

If you are not satisfied with how your complaint is resolved after speaking to your supplier, you should then bring your complaint to Citizens Information on 0761 07 4000. For more information visit the Citizens information website.

13. I’ve got a prepayment meter - can I switch suppliers?

Yes, you can compare prices and switch to a cheaper prepayment tariff with Switcher.ie - just select the ‘prepayment’ option when we ask you how you pay your bill and how you would like to pay your bill.

14. Are my bank details secure with Switcher.ie?

Yes, your bank details are completely safe. You can rest assured that any personal information will only be seen by Switcher.ie and your new energy supplier so that we can set up your new Direct Debit.

15. Have a question that’s not listed here?

No problem. Feel free to email our customer service team