CRU Accreditation

Switcher has achieved accreditation from the Commission for Regulation of Utilities (CRU) for the eighth year. This confirms we provide reliable, accurate and unbiased information about the energy market.

The Commission for Regulation of Utilities (CRU) is an independent body that regulates the electricity and natural gas sectors in Ireland and aims to act in the interests of energy customers.

What powers and responsibilities does the CRU have?

Some of the key areas that the CRU looks after include:

  • Ensuring protection for the disadvantaged and elderly, so that vulnerable customers are safe.
  • Ensuring processes for energy supply are carried out in a safe and ethical manner, as the process of transporting energy can be dangerous.
  • Regulating supply processes so that people working within energy companies are safe.
  • Making sure a constant energy supply is available and being delivered to all parts of the country.

The CRU also oversees the electricity generation and retail markets to encourage investment and greater levels of competition and looks to ensure that energy suppliers operate ethically when it comes to pricing.

In addition, the CRU is also responsible for approving the level of the Public Service Obligation (PSO) Levy each year and promoting renewable forms of energy in Ireland.

How does the CRU affect you?

The Commission for Regulation of Utilities makes sure that energy suppliers comply with a certain set of standards when they’re dealing with you.

The CRU can also act in instances of non-compliance, so if companies are found mis-selling energy, they can be reprimanded for this.

On top of this, the CRU can act on your behalf if you’ve made a complaint to your supplier and it hasn’t been sorted out to your satisfaction.

In its framework document, the CRU sets out strict guidelines for energy price comparison websites like Switcher.ie.

To ensure that price comparison websites continually meet these high standards, the CRU carries out an audit each year. During this audit, the CRU tests websites like Switcher to ensure they are:

  • independent
  • impartial
  • accurate
  • up-to-date
  • easy to use

They must also include all publicly available tariffs offered by licensed energy suppliers.

Switcher has held CRU accreditation for eight years

In January 2022, the CRU confirmed that Switcher.ie passed the latest audit, and has achieved CRU accreditation for the eighth year running. Achieving this status once again means that Switcher continues to meet the strict guidelines set out by the CRU and is compliant with the accreditation framework.

This means the CRU endorses Switcher.ie as an independent, impartial and accurate source of information for consumers to use when searching for Irish energy suppliers and ensures customers are protected when engaging with the market.

Speaking about the accreditation, Eoin Clarke, Managing Director of Switcher, said:

“We’re delighted to achieve CRU accreditation for the eighth year running - we take our consumer champion role very seriously and this accreditation is an important stamp of approval for us.

Switcher’s free, independent and impartial energy price comparison tool makes switching really easy. It only takes around 5 minutes to compare deals and make a switch. The whole switch is expertly managed from start to finish and there won’t be any disruption to your supply.”