Privacy Policy

This privacy policy forms part of Switcher.ie’s terms and conditions.

Who we are and how to contact us

Switcher.ie is a free comparison and switching service. The site is operated by Switcher Limited; a company incorporated in the Republic of Ireland (registration number 592342), the registered office is 23 Fitzwilliam Lane, Dublin 2 (“Switcher.ie”).

Switcher.ie complies with all Irish Data Protection legislation relating to the treatment of personal information. Switcher.ie acts in accordance with the General Data Protection Regulation (GDPR).

Privacy statement

Switcher.ie is committed to protecting your privacy. This privacy statement sets out Switcher.ie’s policy on what personal information is collected and how we record and use it. It also outlines how long we retain your personal information and how you can manage your personal data.

We reserve the right to amend or modify the privacy statement at any time and in response to changes in data protection and privacy legislation.

Once you have provided your personal details on this website you will be deemed to have read and accepted this privacy policy.

To jump to a specific aspect of our privacy policy, click below.

1. Types of personal information we collect
2. How we use your personal information
3. Communication you may receive from us
4. How long we keep your personal information
5. Requesting your personal information
6. How we use cookies
7. How our third-parties may use your personal information
8. About GDPR

1. Types of personal information we collect

Information you provide to us

When you complete a switch on our site, you provide us with the following personal information:

  • Your contact details
  • Your current utility provider
  • Your bank details

When you start a speed test, the following data is anonymised and deleted automatically after completion.

  • Location data
  • Your IP address and internet service provider
  • Statistics on your upload and download speeds
  • Email address (optional)

Information we collect about your device

When you visit Switcher.ie, we collect information about your device. This includes your IP address and information about your visit, for instance how you found the site and how you use it.

2. How we use your personal information

  • When you make a switch via Switcher.ie, we use the information provided for your new supplier. We may contact you if we have to clarify any information to complete your switch.
  • We use data about your activity on Switcher.ie to measure or understand the effectiveness of advertising we serve to you and to deliver relevant advertising.
  • If you enter a competition or promotion, we use your personal information so we can administer the competition and notify winners.
  • If you opt into marketing, we will send you marketing material and information about other services and offers that may be of interest to you.

3. Communications you may receive from us

If you have opted into receiving marketing material, you will receive emails about other services and offers that may be of interest to you.

We may also contact you if you have entered a competition or other promotion or if we need to clarify information to complete your switch.

You can unsubscribe from email marketing by clicking on the ‘unsubscribe’ link provided on any marketing email we send or emailing customerservice@switcher.ie and asking to unsubscribe from future marketing materials.

4. How long we keep your personal information

Switcher.ie keeps a record of your comparison and your switch for reporting and auditing purposes. We delete all banking information provided to your new supplier within 30 days of your application.

5. Requesting your personal information

You have a right to know whether we are using your personal information. If we are processing your personal information, you also have a right to request copies of information held about you..

You also have the right to ask us to rectify any inaccurate or incomplete personal information that we are holding about you.

The “right to be forgotten” means you have a right to ask us to erase your personal information without undue delay.

You can request access, or ask us to rectify or erase your personal information by emailing customerservice@switcher.ie. If we are holding personal information, we will provide you with a copy of information held and comply with any request to rectify or erase your data.

If you have any queries relating to your personal data you can contact Switcher.ie’s Data Protection Officer at:

Data Protection Officer
Switcher.ie
Suite B02, Fitzwilliam House
3-4 Upper Pembroke Street
Dublin 2

6. How we use cookies

Switcher.ie collects information about your on site preferences by analysing site traffic, which includes the use of cookies. We use cookies to help us understand customer behaviour.

Cookies may also be used by our partners to understand marketing and visitor patterns.

Most web browsers automatically accept cookies, however, if you opt out of receiving our cookies, we cannot guarantee that your experience with our website will be as quick or responsive.

We don’t store passwords or any other identifiable information in cookies.

How we use cookies for advertising

Switcher.ie uses Google AdWords, Microsoft Bing and Facebook remarketing services to advertise on third-party websites if you have used our site previously.

This means after visiting our site you may see an advertisement for Switcher.ie on your Google search results page or Facebook if you have only partially completed an action on site.

7. How our third-parties may use your personal information

Third-party vendors, including Google and Facebook, use cookies to serve ads based on visits to the Switcher.ie website. Any data collected will be used in accordance with our own privacy policy, as well as Google, Bing and Facebook’s privacy policies.

You can opt-out of remarketing by visiting the links below:

Further information about online advertising

The IAB (Internet Advertising Bureau) has put together a resource for information on behavioural advertising. The guide explains how cookie tracking works and steps you can take to protect your privacy on the internet. To learn more, click here.

If you would like more information about how Switcher.ie uses online advertising you can email us at customerservice@switcher.ie.

Managing and deleting cookies

The steps you need to take to manage your cookies will depend on the browser you’re using. Below are links to instructions on how to manage cookies for the most common browsers:

6. About GDPR

Does Switcher.ie have a Data Protection Officer?

Yes, Switcher.ie has a Data Protection Officer. You can contact our Data Protection Officer at:

Data Protection Officer
Switcher.ie
Suite B02, Fitzwilliam House
3-4 Upper Pembroke Street
Dublin 2 customerservice@switcher.ie

Is the GDPR applicable to Switcher.ie?

Yes, as an organisation operating within the EU, Switcher.ie is covered by the GDPR in situations where we process our customers’ personal data, once those customers are located in the EU.

Under GDPR, what data can Switcher.ie process and under which conditions?

According to GDPR, the type and amount of personal data an organisation processes depends on the reason for processing it and what the organisation wants to do with it. In relation to GDPR, Switcher.ie adheres to the following rulles:

  • Personal data must be processed in a lawful and transparent manner, ensuring fairness towards the individuals whose personal data we are processing.
  • We will have specific purposes for processing the data and will indicate those purposes to individuals when collecting their personal data and we will collect and process only the personal data that is necessary to fulfil that purpose.
  • We will ensure the personal data is accurate and up-to-date, having regard to the purposes for which it’s processed, and correct it if not.
  • We will not use the personal data for other purposes that aren’t compatible with the original purpose of collection.
  • We will only store personal data for as long as is necessary for the purposes for which it was collected.
  • We have technical and organisational safeguards that ensure the security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage.

What is the GDPR?

GDPR stands for ‘General Data Protection Regulation’. This is European privacy legislation that takes effect on 25 May 2018. It replaces the previous EU member state laws that implement the EU Data Protection Directive, which was in existence from 1995 to 2018.

What personal data and information can a Switcher.ie customer access on request?

If you request access to your personal data, Switcher.ie will:

  • confirm whether or not we are processing personal data concerning you;
  • provide a copy of the personal data we hold about you;
  • provide information about the processing (such as purposes, categories of personal data, recipients, etc.).

The first copy of this data will be provided free of charge but we reserve the right to charge a reasonable fee for any further copies.

Will you ask for my consent before using my data?

Yes, under GDPR, we will request your consent before processing your data. This request will outline:

  • the purposes for which the data is being processed;
  • the type of data that will be processed; and
  • how to to withdraw consent.