Action taken against Vodafone for not complying with consumer law

Consumers urged to know their rights when buying online or over the phone

Eleanor Rosney
by Eleanor Rosney on 6th August, 2015

The Competition and Consumer Protection Commission found that Vodafone Ireland Limited was not complying with consumer law following a review of information provided by Vodafone to consumers.

The action specifically relates to the Consumer Rights Directive which gives consumers the right to cancel distance contracts within a set timeframe. Traders are obliged to provide information to consumers about their cancellation rights before they make a purchase.

The Commission issued Compliance Notices directing Vodafone to amend the information it provided to consumers regarding the correct cancellation process available to them.

Vodafone has now agreed to update its website to advise consumers of their legal rights should they wish to cancel a distance contract.

Earlier this year Compliance Notices were also issued to eircom, eMobile, Meteor, Three and UPC for giving incorrect information about the length of contract cancellation periods to consumers.

Read more: Four telecommunications providers fail to tell consumers of right to cancel contract

Isolde Goggin, Commission Chair commented, “Consumers are increasingly buying online and over the phone; our recent buying online research found that 55% of adults surveyed had purchased goods or services online. Reflecting the nature of buying online and over the phone; consumer law provides important protections, particularly, in relation to cancellation. Consumers should be aware of the rights they have. For those that aren’t sure, our consumer website ( is there to help.

“Customers of Vodafone will in the future be given the correct information as required by law.

In addition, customers who bought goods or services online from Vodafone in the past twelve months and who now wish to cancel their contract can find details of how to do so in the customer notices section of the Vodafone website.

“The obligations placed on businesses under consumer law are not just limited to the telecoms sector. They apply to all sectors. The Commission continues to actively monitor all markets and as this action shows we will use our enforcement powers to ensure that traders comply with consumer law.”

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