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Do you get the broadband speed you pay for?

Most people haven’t actually checked their broadband speed...

New research published today by Switcher.ie shows that less than half of us have carried out a broadband speed test at home.

This may not seem like a big deal but it’s important to remember that the higher the speed you have signed up for, the higher the cost of your broadband - and checking speeds is the only way to find out if you’re getting what you pay for.

Today’s research also shows that satisfaction with broadband speeds year-on-year has dropped - 44% of consumers are happy with their home broadband speed, down from 51% last year.

What factors influence my broadband speed?

Broadband speed can be affected by a number of factors, the main ones being the type of connection you have and where you live.

Other things that can have an impact are whether or not you’re using Wi-Fi or plugging into the router, the type of device you’re using and the time of day you’re online.

If I’m not happy my broadband speed, what can I do?

If you feel you’re not getting the speed you’ve signed up for, the first thing you should do is carry out a free broadband speed test to check the actual speed you’re getting.

If you’re receiving speeds much lower than what you’d expect, and you’re using WiFi:

  • make sure the router is not encased in a cabinet or surrounded by things that may block the signal;
  • ensure the modem is not near devices that could interfere with it - like microwaves, baby monitors or cordless phones;
  • try plugging your device directly into the router;
  • move the router into the room where you use the internet most; and/or
  • use a WiFi extender.

You should notice an improvement after trying some of these things but, if not, Managing Director of Switcher.ie, Eoin Clarke recommends contacting your provider.

He says “they may be able to help, by either advising you on ways to optimise your speeds, or replacing your modem.”

However, if none of these options works for you, and you’re still not happy with your speeds, it might be time to shop around for another provider who can deliver the broadband speed you need.

Switcher.ie’s free broadband deal checker shows you all of the deals available in your area, along with information on the type of connection, the speeds offered.

Remember, broadband providers advertise ‘up to’ speeds, which are not a guarantee of the speed you will get, so changing to a faster type of connection - if it’s available - might be the best bet.

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