Switching broadband providers

Switching your broadband provider is like switching any other service or utility – it can potentially save you hundreds of euros on your annual bill.

Of course, like switching any other service provider in Ireland, switching your broadband provider can sometimes be a long and complex process.

The process is easier than it used to be, as the regulator will come down hard on uncooperative companies who could make switching a difficult process for consumers.

Although the process of switching your provider has become easier in recent years, there are still some important things you need to take into consideration when you’re switching broadband provider.

Why switch your provider?

There are many different broadband providers available, with each one changing their offerings to make them more appealing. By switching your current provider you could avail of:

  • Cheaper packages
  • Faster download speeds
  • Larger download limits
  • Better customer service

Before switching your provider

Remember that you don’t necessarily have to tell your current provider that you’re switching, unless you need to cancel your contract.

However, there is a way in which you could actually work the situation to your advantage if you approach it in a certain manner. A number of providers may attempt to pull out all the stops in order to retain your business. If you inform them that you are planning to leave, it could ultimately lead to a new offer at a reduced price.

In this sense, being upfront and honest about your intentions from the very outset may pave the way to a better long-term solution with your existing provider.

Finding a new broadband service

When you’re on the hunt for a new service there are a number of things you should look for and certain questions you should ask providers.

  • What is the minimum contract period?
  • What is the total monthly cost and are there any hidden charges or extra fees for exceeding your download limit.
  • What download limit would suit you depending on your internet usage. Unlimited packages generally suit heavy users more, whereas this is unnecessary if you only want to check mails and use social media.

Compare the latest broadband packages.

Making the switch

Once you’ve found the right broadband provider for you, it’s time to make the switch and start enjoying cheaper bills. Here are a few tips to make switching easier.

1. Have the correct information ready

When switching provider it’s unlikely that your phone service will be affected, but a loss of broadband service can sometimes occur temporarily during the switching process. You can reduce the chances of this happening by having the right information to hand when it comes to switching.

2. Universal Account Number (UAN)

If you are switching your broadband service which relies on a telephone line to access the internet, you’ll need your Universal Account Number (UAN). This is an eight digit number which is used by telecom providers to identify phone lines. It can be found on your phone bill and is an important requirement, in the process of switching your fixed line broadband service.

3. Cooling off period

If you suddenly realise that you don’t want the new service after all, don’t panic. Most broadband providers have a cancellation period in the contract, which means you can cancel the contract without incurring high cancellation fees.

The cancellation period usually lasts for 14 days, but check this with your provider before you sign anything. It is very important to be aware of all aspects of the contract to avoid any unwelcome surprises cropping up down the line.

Visit our broadband compare pages to see if you can get a better deal than the one you are already on.